Frequently Asked Questions

National Body Works will repair most types of cars — domestic, foreign, luxury, and fleet vehicles. Our technicians are experienced across a wide range of makes and models. Give our auto body shop in Chicago, IL a call today to confirm we can service your specific vehicle.

At National Body Works, we understand that unexpected vehicle damage introduces a major disruption to your routine. To make the recovery process seamless, we do not require you to schedule an appointment to receive our free same-day estimate. You are welcome to drive your vehicle directly to our facility whenever it is convenient during our normal operating hours. Our team of skilled estimators is always on-site to evaluate the damage, map out repairs, and provide a clear cost breakdown upfront. We highly recommend scheduling but accommodate drive-ins when possible.

Promotional discounts, such as our 10% off labor offer, are typically designed to provide financial relief for out-of-pocket expenses. When you are paying for repairs directly without involving an insurer, the labor discount is applied directly to your final printed estimate. For insurance-backed repairs, we can often apply these savings directly toward your required out-of-pocket deductible, minimizing your personal financial liability. Our team will analyze your policy to maximize your savings.

No, you are absolutely not legally obligated to use the repair facility suggested by your insurance company. Illinois law strictly protects your right to choose your own repair facility. When you bring your vehicle to National Body Works, you are selecting an independent, fully licensed, family-owned business that advocates entirely for your best interests. We work harmoniously with all major insurance providers, meaning you can confidently exercise your right to choose our expert team.

Our administrative team takes over the paperwork, digital photo submissions, and structural damage documentation required by your provider. We initiate direct communication with the claims department, submitting detailed estimates and negotiating the necessary coverage to ensure your car receives a proper restoration. By taking this heavy burden off your shoulders, we eliminate the administrative hassle and stress that typically follows an accident, allowing you to focus on your daily life.

When you partner with National Body Works, you will never have to act as an exhausted middleman between our technicians and your insurance adjuster. We manage all direct negotiations, supplement requests, and structural reviews. If an insurance adjuster needs to inspect the vehicle in person, they will meet directly with our estimators at our facility — without requiring your intervention.

At National Body Works, we stand firmly behind our craftsmanship, providing a comprehensive warranty on all repair services. A standard, high-quality auto body warranty covers defects in workmanship, structural alignment, and paint application. Our paint warranty protects against premature peeling, cracking, fading, or bubbling. If any issue arises relating directly to our completed work, we will correct the problem promptly at no additional cost.